everything is a process-part 1
In the next post we introduce 3 other process types that are blocking your road to World Class. They include the Incomplete Process, the Broken Process as well as the Ancient Process. World Class is a moving target, always changing based on external factors. The sooner we can identify the various aspects of our business that are generating waste or hurting our quality/productivity, the sooner we can start leading the pack instead of trying to play catch-up.