Is a heavy reliance on tribal knowledge the reason you are stuck in a state of reaction?

Tribal knowledge

the unwritten information that is not commonly known by others within a company.

If Tribal Knowledge has its grip on your non-core processes, its time to see if there is a better way.  Zimmark's World Class Performance Variability Assessment, sniffs out tribal knowledge and looks for ways to build the data driven decision making and SOP's necessary to truly improve and optimize your processes.